Terms And Conditions Lounge
Terms & Conditions
Kibele Lounge & Entertainment
Read our Terms & Conditions for our Restaurant, Lounge, Gift Vouchers, Memberships
Read our Terms & Conditions for Kibele’s Entertainment Dining
Read our Entertainment Floor Policies
Read our Terms & Conditions for our Gift Vouchers, Masterclasses & Membership purchases
Click here to view our latest Covid-19 policy
Lounge & Entertainment Terms & Conditions
Reservations
Reservations must be made online unless agreed with management.
Kibele Restaurant requires your card details and a deposit to secure your reservation. All card details are held and any deposit or cancellation fees will be processed by Stripe Payments UK, LTD who acts on behalf of Kibele Restaurant. For full details of Stripe’s policy, please visit: https://stripe.com/gb/privacy
Please be aware that if you fail to cancel your booking or inform the restaurant should the number of attendees reduce 72 hours prior to the reservation, we reserve the right to charge your card with the sum of £75.00 per person for ‘no show’ and £ 20 deposit will be held per person.
For reservations over 10 attendees, management must be informed 1 week prior to the booking of any changes, deductions and cancellations.
We offer a single seating arrangement on our lounge floor. Tables are allocated to you for the entire evening.
Age Restriction
We do not accept anyone under the age of 21 on our lounge and entertainment floor. We operate by the Challenge 25 policy. If you are lucky enough to look under 25, you may be asked to present your I.D upon entry and may be refused entry if identification is not provided
Late Policy
Tables will be held for a maximum of 30 minutes from the reservation time stated and later released unless otherwise agreed with the management.
Please note, that changing your reservation time may disrupt the service provided
Menu
Kibele Lounge offers a Turkish & Mediterranean-themed set menu for reservations of 6 and over for the price of £75.00 per person. For bookings up to 6 people, we offer both a Set Menu and a Lounge a la carte Menu with a £60 minimum spend per person for food & drinks and an additional £20 entry & entertainment fee. This fee will be applied automatically and if you fail to spend the £80 minimum spend (not including the optional service fee) we still have to charge an additional fee to match the minimum spend policy or it will be taken off from your deposit.
Allergens & Dietary Requirements
If you have any allergens or dietary requirements, please ask a member of our team before ordering and make sure verbal confirmation is given that is suitable for your consumption. Nuts and flour are used in our kitchen & bar. Despite efforts to prevent cross-contamination any of our dishes may contain traces of nuts and gluten.
Deposit
We require a deposit of £20 per person for all reservations upon making your booking and the deposit will be fully deducted from the final bill at the end of your night automatically unless requested to be refunded. Tables are only secured once the deposit payment is paid in full.
Refund Policy
The deposit amount paid, will be deducted from the final bill however, we can refund upon request. Please note if you request a full refund of the deposit, this may take between 5-10 working days.
Cancellation Policy
Cancellations must be informed to management 72 hours prior to the reservation day.
For reservations over 10 attendees, management must be informed 1 week prior to the reservation day. A cancellation fee may be applicable.
PAYMENTS
We accept payments via cash and credit/debit card (MasterCard, VISA, Maestro)
Unfortunately, we do not accept payments from American Express
Your final bill will be presented to you at your table. We do not provide individual bills and all payments need to be paid in full before releasing your deposit
PRICING
All prices are displayed in British pounds (£/GBP). All prices include V.A.T.
If you are placing an order using a card that is not denominated in British pounds (£/GBP) your card issuer will calculate the applicable exchange rate to process the transaction. Kibele is not responsible for any exchange rates or charges.
Lounge & Entertainment Policy
Our Promise
Our primary aim is to provide all our guests with a memorable dining experience and achieve 100% customer satisfaction. Our promise is to provide you with great service and great food, served in a wonderful ambience.
Please inform a member of staff or get in touch via email at info@kibelerestaurant.com if you encounter any problems or have an unsatisfactory dining experience at Kibele and we will try our utmost to rectify our mistake
Dress Code
Please note, that we have a strict smart dress code; no tracksuits, hoods or slippers are permitted at our lounge and entertainment floor
Clock Room
Personal possessions are the responsibility of the guest. We advise all our guests to keep all valuable personal belongings with them when using our cloakroom service
Sale of Alcohol
We operate by the Challenge 25 policy, if you are lucky enough to look under 25, you will be asked to provide proof that you are over 18. Failure to do so will result in refusal of service
We do not offer a corkage service at our restaurant. Beverages brought from outside the restaurant are not allowed to be consumed during your stay.
Abuse
We do not tolerate any form of violence or abusive behaviour towards our guests and staff. Should such an occasion arise, we may refuse to serve you and you may be asked to leave the premises
Smoking
Smoking or Vaping at our restaurant is strictly prohibited
Performances
We offer various shows and performances on our lounge floor. During the performances, we do not allow anyone to enter or leave our lounge floor. This is due to health and safety reasons as well as disruption of the entertainment to other guests.
You may be asked to wait on our restaurant floor for the show to end before entering the lounge floor
Vouchers & Masterclass
Terms and Conditions
All postage of vouchers is to UK addresses only. Please allow up to 7 days for Royal Mail first-class delivery
All vouchers are valid for 12 months from the date of sale, unless otherwise stated on limited edition vouchers. Vouchers not used within this time will be forfeited with no entitlement to refund or exchange. It is not possible to extend the voucher beyond the stated 12-month validity period.
All vouchers must be booked in advance.
Vouchers cannot be used on certain holidays such as the Festive season (November and December), Christmas Day or New Year’s Eve/Day or certain promotional days such as Valentine’s Day or Mother’s Day. Please ask when booking.
Vouchers for experiences (set menus, masterclasses etc) cannot be used in conjunction with any other offer, discount, promotion or government incentive.
Reservations are subject to availability, at our discretion. Please call the telephone number specified on the restaurant’s home page to make your reservation. Purchase of a voucher is not a guarantee of a reservation.
Vouchers must be presented by the bearer on arrival (printed copy or via smartphone) and must be mentioned when booking.
Vouchers for masterclasses are only valid with a booking and no admittance shall be permitted for persons without a booking.
Vouchers can be used as full or partial payment for goods and services at Kibele Restaurant. Purchases made with vouchers are not refundable in cash – vouchers can only be used for a single transaction; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.
Vouchers are not refundable in cash or replaceable if lost, destroyed or stolen.
Risk will pass to the customer upon delivery and title will pass upon receipt of payment in full. Where vouchers are dispatched by email, risk will pass to the customer when the email is sent and the title will pass upon receipt of payment in full.
The company reserves the right to amend these terms and conditions without prior notice.
For voucher queries relating to the menus, restaurant or bookings please call 0207 436 0600, email info@kibelerestaurant.com
For website or technical queries regarding your purchase, shopping cart or receiving the vouchers via email/post please contact 0207 436 0600, email info@kibelerestaurant.com
For the avoidance of doubt, the term ‘voucher’ as used in these terms and conditions refers only to vouchers purchased directly from the Kibele Restaurant website (www.kibelerestaurant.com) and includes monetary vouchers, and masterclass vouchers.
